FAQS

Frequently Asked Questions

The staff and volunteers of the Weald & Downland Living Museum look forward to welcoming you to the Museum.

Please keep an eye on the Museum’s website and social media channels for updates.

Please see our FAQs below.

If you are a member and have a question about membership, please visit our Members FAQs 

Admissions

Admissions

We have two admissions areas at the Museum, one at the front of the Museum and the other at the rear. The number of visitors expected on each day dictates which admissions area will be in use. Signage will direct you on arrival. Both admissions areas are next to and easily accessed from the car park you’ll be directed to park in.

Do I need to pre-book a ticket?

We are still encouraging visitors to pre-book tickets but we can accommodate those who can’t book online, as walk-in visitors. You can choose an entry time that suits you and once you’re at the Museum you can stay as long as you like!

Is my ticket for a specific day and time?

Yes, all tickets are valid only on the specified date, and entry will only be permitted during the one hour time slot stated on your ticket. Once at the Museum however, you can stay as long as you like until closing time.

What can I expect on a visit?

Once at the Museum, you can take your time to explore the 40-acre site. We have over 50 buildings and homes to explore alongside an extensive woodland. Each day a team of staff and volunteers work across the Museum to share their passion, knowledge and enthusiasm with you, so do stop for a chat!

On any given day, teams of staff and volunteers will be keeping our working buildings in action – such as our watermill and Victorian blacksmiths; others will be toiling in our historic gardens and others still demonstrating spoon carving, playing the hurdy-gurdy or simply there to welcome you to the Museum and tell you its history.

A daily programme of activity will be given to you on arrival and the admissions team will point out particular highlights for the day of your visit.

Our buildings are part of an Arts Council Designated collection. To ensure their best possible care, some of our larger houses are stewarded. At these homes, you’ll find a house steward who can tell you all about the building and the history of the people who lived in it. They are also there to regulate the number of visitors inside the building at any one time. Our stewarded houses close at 16:30 each day. The un-stewarded houses and buildings remain open until the Museum closes at 18:00

How do I book online?

Ready to book your tickets? Click here

We are asking all non-members to continue to book tickets before arrival. This isn’t a covid measure. We have limited parking in our car park and we want to make sure that we can accommodate all visitors comfortably.

Museum members do not need to pre-book a ticket.

Why did my online payment not complete?

If you’re having trouble buying tickets online, this may be for one of a few reasons:

Basket timing out – When buying via our website, your items will be held in your basket for 20 minutes. After 20 minutes the system releases the items, as it assumes the items are no longer wanted.

Payment timing out – once you go through to the payment screen, this takes you to SagePay, our online payment vendor. Payments need to be completed within 15 minutes, after this time the payment will expire and you will need to start the process again.

Incomplete card information – If your CV2 number (3 digits on the back of your payment card) is not entered with your card details, the transaction will not complete.

Closing the payment window too early – if you refresh or close the window or browser after you’ve entered your payment details but before you’ve had confirmation of your payment, the transaction will not go through.

If you continue to have trouble, do give the team a call. If we can’t answer at the time, do leave us a message and we’ll call you back as soon as we can.

I have a complimentary pass, do I still need to book?

Yes, you will still need to pre-book your ticket. Please follow the same process as if you were booking a daily admission ticket, however when you select your ticket option make sure to select the ‘Complimentary pass – timed entry ticket’. If you have a multiple person complimentary pass, please book for the number of people who will be visiting i.e. if you have a family complimentary pass and you are a family of four, select 4 x complementary passes to make your booking.

NB: You will need to hand your complimentary pass to the admission team upon entry with your pre-booked tickets.

Do you offer refunds?

Tickets are non-refundable even if unredeemed. However, if you have bought a ticket and are unable to use it, we will do our best to move your visit to a future date. . Please email us (office@wealddown.co.uk) with your booking and the date to which you would like to move your visit.

I would like to make a group booking. How do I do that?

 If you are arriving by coach, please email groupbooking@wealddown.co.uk or phone us on 01243 811049 with the following information:

· The date you would like to visit

· The number of people in your group

· Estimated time of arrival

If you are not arriving by coach, you can book your tickets online here. Your party must be at least 10 people to qualify for our group rates.

For more information on group booking, please click here

I have a query about a school visit, who do I contact?

For any school group booking enquiries, please contact the schools team on schoolbookings@wealddown.co.uk. or 01243 811459

I would like to book a course. How do I do that?

Lifelong learning has been at the heart of the Museum’s aims since its founding over 40 years ago.

If you would like to browse our courses or make a booking, please click here.

if you would like to contact us please email courses@wealddown.co.uk and we will respond as soon as possible.

How do I contact the Museum?

If you need to contact the Museum, please email office@wealddown.co.uk or call 01243 811363. Alternatively, a list of staff members and contact details can be found at on our Department Contacts page

Please do leave a message if you can’t get through and we will return your call as soon as possible.

Memberships

I am a member, do I need to pre-book?

No, you do not. You are welcome to visit at any time and will simply need to present your membership card at the admissions desk on arrival.

Does being a member support the Museum?

Absolutely!  Members are the foundation to our financial stability and we’re very grateful for your support.

Can I cancel my membership?

We appreciate that circumstances change, and you may not be able to continue to support us and thus remain as a member. Memberships can only be cancelled at the end of your current membership year.

If your membership is due for renewal you are able to cancel it from the renewal date. Please email membership@wealddown.co.uk if you would like to cancel.

Who can I talk to about my membership?

You can get in touch with the membership team by email membership@wealddown.co.uk or phone 01243 811010. Please note that the membership office is open Monday – Friday 9am – 4pm. Please do leave a message if your call isn’t answered. The team will get back to you as soon as possible

For more Membership FAQ’s please visit here

Fundraising & Supporting the Museum

How can I support the Museum?

If you would like to donate to the Museum you can do that:

Online – you can make a donation online here

Your unrestricted gift allows us to direct the funds where the need is greatest, be that the care of our collection, our conservation work or care of our animals.

By cheque – if you’d like to donate by cheque, please make it payable to: the Weald & Downland Living Museum and send or the attention of: Fundraising, Weald & Downland Living Museum, Town Lane, West Sussex, PO18 0EU

Leaving a gift in your will – Leaving a gift in your will is one of the most significant ways you can support and ensures the Museum’s preservation for future generations. If you would like to discuss leaving a gift in your will, we can help. You can get in touch by email: fundraising@wealddown.co.uk or phone: 01243 811016

If you would like to give a gift towards a specific area of the Museum or to discuss other ways to support, we’d love to hear from you. You can email us at fundraising@wealddown.co.uk or call on 01243 811016

Weddings

Can I get married at the Museum?

Yes! We have several options for couples wanting to get married at the Museum. Take a look at our wedding pages for more information here or get in touch by email at venuehire@wealddown.co.uk or phone 01243 811032

Animals

Who looks after the working animals?

The Musuem has a Working Animals Supervisor who cares for our animals with the support from a team of volunteers.

What animals do you have on site?

We have a number of traditional farm animals at the Museum, which include:

  • Working heavy horses
  • Saddleback pigs
  • Southdowns sheep
  • Chickens & geese
  • Wild ducks

Filming

Can the Museum be used as a film location?

Yes. Depending on the nature, size and scope of the project we welcome tv and film crews at the Museum. If you would like to use the Museum as a location for your production, please contact the team by email venuehire@wealddown.co.uk or by phone 01243 811032

Café & Shop

Is the café and shop open?

The cafe and shop are open to both Museum visitors and to the general public.

Both are dog friendly.

The café is open daily 10am – 5pm

The shop is open daily 10:30 – 5.30pm

To see a sample menu for the café, please click here.

Can I buy Museum flour?

Musuem milled flour can be purchased from our gift shop and cafe.

Do you have an online shop?

Yes, we have made buying gifts from the Museum even easier with our online gift shop!

Each purchase directly supports the Museum, our activities and conservation work.

Click here to visit our online shop!

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